Return Policy
Return items within 7 day(s) of delivery
₹0 return fee applicable
Keep the tags and packaging intact
Shipping PolicyEffective Date: 25/12/2025
1. Shipping Information
1.1. Processing Time:
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
1.2. Shipping Methods:
We offer various shipping options, including standard and expedited shipping. Shipping times and costs vary based on the method selected and your location.
2. Shipping Costs
2.1. Domestic Shipping:
Standard shipping is free for all orders. For orders below this amount, shipping costs will be calculated at checkout.
2.2. International Shipping:
International shipping costs are based on the destination and package weight. Customs duties and taxes may apply and are the responsibility of the customer.
3. Delivery Times
3.1. Domestic:
Delivery times vary based on your location and the shipping method chosen, Max delivery will be 7-8 days for Pan India. Estimated delivery times will be provided at checkout.
3.2. International:
International orders may take longer due to customs processing. Please allow additional time for delivery.
4. Order
TrackingOnce your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
5. Shipping Issues
5.1. Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they have been delivered. If you have concerns about your shipment, please contact the shipping carrier directly.
5.2. Incorrect Address:
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or additional charges due to incorrect addresses.6. Contact UsFor any questions regarding shipping, please contact us at suwarnofficial@gmail.com
What should I do if I get a damaged/defective/incomplete/wrong order?
In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write "Received Damaged "on the delivery receipt when accepting and signing off with the courier partner.For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 24 hours of receiving the order with the images of the product received. You can do so by clicking on 'Return' under the 'My Orders' section of the storefront and share images of the itemsreceived. Please share images of the defective/wrong items for us to resolve the issue. Note -You need to share a minimum of 3 and a maximum of 5 picturesKindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in redYou must send us an image of the original labels and tags intact along with the invoice.In case you face any difficulties in following this process, kindly get in touch with us.Any such complaint raised after 23 hours of receiving the order may not be considered.
How can I place an exchange request?
We currently do not offer exchanges on our store but in case you have received a defective/wrong product then we can replace the same.
How long will it take for me to receive the refund of my returned product?
We will issue refund to your to the original payment method used for the purchase once the return items are received and approved after deducting the return fee (as applicable). Please allow 5-7 business days for the refund to reflect, depending on your Bank.In case the product does not meet our quality check, we will not be able to process the refund. We can ship the product back to you if you agree to bear the shipping costs.
My return has been processed but I have not received my refund.
Please wait for 5-7 working days after the return request is marked as complete. If you haven't received the refund after 7 working days, please reach out to us and we will resolve your issue.